Privacy Policy

 

This Privacy Policy outlines how CoreFlex (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from core-flex.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you, the user of the Services, whether you are a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, your account, device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfil your orders.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies like pixels, web beacons, software development kits (SDKs), and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See the section below, "Third Party Websites and Links".

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services, including to process payments, fulfil your orders, send notifications related to your account, purchases, returns, and exchanges, manage your account, arrange shipping, and facilitate returns and exchanges.

  • Marketing and Advertising: We may use your personal information for marketing purposes, including sending promotional communications via email, text, or post, and showing advertisements. If you are an EEA resident, our legal basis for this is our legitimate interest in promoting our products, in accordance with Art. 6 (1)(f) of the GDPR.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, and take action against fraudulent or illegal activities. If you have an account, you are responsible for keeping your login details secure. We recommend you do not share your username, password, or other access details. If you believe your account is compromised, contact us immediately. For EEA residents, our legal basis for this is our legitimate interest in maintaining security, as per Art. 6 (1)(f) GDPR.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services, in our legitimate interests to be responsive and effective, as per Art. 6 (1)(f) GDPR.

Cookies

Like many websites, we use cookies to enhance our Site. For details on the cookies we use related to our Shopify store, visit Shopify's cookie policy. Cookies help us improve user experience, remember preferences, and run analytics. You can control cookies through your browser settings, but blocking or deleting cookies may affect the functionality of the Services.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances, including:

  • Vendors and service providers performing services on our behalf, such as payment processors, customer support, and fulfilment partners.
  • Business and marketing partners for services and advertising, in accordance with their privacy policies.
  • With your consent, for example, when shipping products or using third-party integrations.
  • Affiliates or within our corporate group, in our legitimate interests to run our business.
  • In connection with a business transaction, like a merger, or to comply with legal obligations, enforce terms, or protect our rights.

We share categories of personal information with third parties as described above, including basic contact details, order and payment information, and usage data.

Third Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

While we implement security measures, no system is completely secure. We recommend you avoid sharing sensitive information through unsecured channels. We retain your personal information only for as long as necessary to fulfil our contractual obligations, legal requirements, or resolve disputes.

Your Rights

Depending on your location, you may have rights regarding your personal information, such as:

  • Right to Access: Request access to the personal information we hold about you.
  • Right to Delete: Request deletion of personal information we maintain about you.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability: Request a copy of your data and ask us to transfer it to another provider.
  • Right to Opt-out: Opt out of targeted advertising or sharing/selling of personal information.
  • Restriction of Processing: Request to stop or limit processing of your information.
  • Withdrawal of Consent: Withdraw consent where we rely on it for processing.

You can exercise these rights via our Site or by contacting us. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are dissatisfied with our response, you may have the right to file a complaint with a data protection authority.

International Users

Your personal information may be processed outside of your home country, including in the UK or other locations. If we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as using the European Commission's Standard Contractual Clauses.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please email us at chaplincopywriting@gmail.com.

We are the data controller of your personal information, unless otherwise stated.